Privacy Policy and Registration Conditions


1. Purpose

The purpose of the statement is to specify the information that NHS England, acting by its section called Personal health budgets learning network, NHS England, Skipton House, 80 London Road, London SE1 6LH ("PHBLN") part of NHS England collects through this website and to explain what it does with the information it collects.

2. Scope

(1) This statement applies to everybody who visits this website ("Registered Users").

(2) Registered Users also agree to additional conditions set out below as Registration Conditions that are to be read with this statement.

3. Data Collected

(1) The information collected through this site is that supplied by the Registered Users upon registration and through using PHBLN services.

(2) Such data are collected, held and processed for the following purposes:

(a) developing capacity and capability locally to achieve improvements in the delivery of health and social care;

(b) supporting policy implementation in relation to health and social care;

(c) supporting the development of health and social care policy; and

(d) dealing with Registered Users' enquiries and correspondence with a Registered User.

4. The Website

The Website is maintained at

Personal health budgets delivery team,
NHS England,
Skipton House,
80 London Road,

5. Subject Access

Subject access requests under GDPR 2018 and other enquiries may be addressed to PHBLN at the above address.

6. Variations

PHBLN reserves the right to add to or modify this statement from time to time.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with govt services so we can make them better

Site Cookies

We us a number of cookies that are essential to the operation of the site for the duration of your visit. No personally identifiable data is stored in these cookies and they are not used to track your usage of the site in any way.

Google Analytics

So that the service is available when you want it and fast, we measure numbers and volumes of visitors. To understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used.


We embed feeds from Twitter on this site. Twitter may use cookies to better understand how you interact with their services, to monitor aggregate usage by Twitter users and web traffic routing to their services. You can remove or block cookies using the settings in your browser, but in some cases, this may impact your ability to use Twitter.

For more information, visit Twitter's Privacy Policy (opens new window).

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit (opens new window) which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Registration Conditions

1. Interpretation

(1) Unless the context requires some other meaning:

"Acceptable Use Policy" means such standards of behaviour in discussion and user group forums as the Provider may announce from time to time;

"Data" means the personal date provided by a Registered User upon registration and his use of the Services;

"Notification" means the particulars that the Provider has notified to the Information Commissioner for the time being;

"Privacy Statement" means the statement about how the Provider collects information through this site and what it does with such information;

"Provider" means Personal health budgets learning network, NHS England, Skipton House, 80 London Road, London SE1 6LH ("PHBLN") part of NHS England, or any other health service body or charity to which PHBLN may pass data for the Purposes;

"Purposes" means the purposes for which Data are collected held and processed set out in paragraph 3 (2) of the Privacy Statement for the time being;

"Registered User" means a person who registers for a Service

"Services" means the services, including communications, that the Provider offers to Registered Users from time to time comprising; e-bulletins, events organized by PHBLN and user and discussion group forums.

"Website Access Terms" means the licence to enter this website for the time being.

(2) The masculine where the context requires includes the feminine and neuter and vice versa and the singular includes the plural and vice versa.

(3) The headings to these conditions are intended to make these conditions easier to follow and do not form part of the conditions nor affect their interpretation.

(4) These conditions are to be read and construed with the Acceptable Use Policy, Privacy Statement and Website Access Terms.

2. Services

(1) A person who wishes to use the Services must register as a Registered User.

(2) Deregistration from one Service shall disqualify a Registered User from using the others.

3. Acknowledgement

(1) The Registered User acknowledges that by registering and using the Services the Provider will acquire personal information about the Registered User.

(2) The Registered User consents to the collection, storage and processing of any Data that relates to him provided that:

(a) The Provider holds and processes such Data only for the Purposes and in accordance with the Notification; and

(b) complies fully with GDPR 2018 and any related legislation..

(3) The Provider acknowledges that Data relating to the Registered User is confidential and will use it only for the Purposes and not disclose it to any other person without the consent of the Registered User or an order of a court in England and Wales.

(4) The Registered User can exercise their right to be forgotten at any time. 

4. Registered User's Obligations

The Registered User promises that he will:

(1) comply with the Acceptable Use Policy;

(2) notify the Provider of any change in the particulars he gave upon registration as a Registered User; and

5. De-registration

(1) The Registered User may cease to be a Registered User at any time upon request by:

(a) clicking "unsubscribe" on a newsletter or any other email from the Provider; or

(b) telephoning +44 (0) 20 7972 3045; or

(c) clicking on the "Your Details" button on this website; and selecting ' Delete my account '.

(2) The Provider can remove a Registered User at any time if:

(a) he dies;

(b) his electronic mailbox ceases to accept emails;

(c) he contravenes the Acceptable Use Policy; or

(d) he uses any information on the website or gained from his use of the Services in an inappropriate way including for commercial gain; or

(e) he acts in any way that harms the operation of this website or the reputation of PHBLN the Provider.

(3) The Provider can remove a Registered User upon 28 days notice which may for these purposes consist of an email if such removal affects some but not all Registered Users or an announcement upon its website if it affects all Registered Users.

6. Effect of De-Registration

The Data of a person who ceases to be a Registered User shall be used only for the purpose set out in paragraph 2 (d) of the Privacy Statement.

7. Severance

Should any of these conditions be declared by a court to be void, voidable or unenforceable on grounds of illegality or as contrary to statute, public policy or otherwise in any part of the United Kingdom or elsewhere, such provision shall be deemed never to have formed part of these conditions but all other provisions shall remain in force.

8. Contracts (Rights of Third Parties) Act 1999

These conditions are not intended to create any right under the Contracts (Rights of Third Parties) Act 1999 which is enforceable by any person who is not a party to a Contract and the rights of any third party under that Act are hereby expressly excluded.

9. Choice of Law

These Terms and any Contract incorporating them shall be construed and enforced in accordance with the laws of England and Wales.

10. Jurisdiction

The Registered User submits irrevocably to the jurisdiction of the courts of England and Wales.